The refund of the amount of the products to be returned is free of cost.
If the product arrives broken or in bad shape, you will have to notify it within 48 hours from receiving the goods.
If the product arrives in good conditions but you want to return it, you have 15 days to do so.
You have the right to cancel this contract within 15 days without giving any reason. The cancellation period will expire after 15 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
The payment method to refund the money paid will always be the same as the one used during purchase: credit card, debit card or PayPal.
We will refund the amount that you paid for the products after checking that the returned products are in good condition. Please note that the shipping costs for the transportation services contracted during purchase are non-refundable.
For refunds made directly to the payment card, usually you will be able to see the refund immediately in your account, but it may take up to three days to show in your account.
For returns made to gift cards or promotion cards the refund is instant.
In case you request the return at home through our customer service, you will receive the amount on your card or bank account within a period of 3 working days from the delivery of the merchandise at our facilities.
You can exchange the product you received for another on in good condition. In the return form you can select the type of return of the product. You will have to return the damaged product. Once we receive it, we will proceed to ship the replacement.
If you received a defective product or if it was damaged during shipping, Mendèmic will proceed to replace the item or void the contract, which will be at no cost for the customer.
Returns are not accepted if the damages are caused by negligence, hits, misuse or mishandling, nor for wear and tear of the product. Warranty also excludes modified or altered products by the customer or a third party.
We put a lot of effort into ensuring that all our products arrive at their new home in perfect conditions. Therefore, we are very sorry if you have received a damaged product.
If that is the case, you will have to send a photo of the product to firstname.lastname@example.org and make a formal claim in the same email within 48 hours of receiving the product.
If the product arrives damaged or defective:
First you will have to send a photo of the product to email@example.com and make a formal claim in the same email within 48 hours of receiving the product.
Once we confirm the damage of the product, you will have to fill out the return form that you will find in the order tracking email. In that form, you will have to answer some questions and you will be given instructions on where to return the product.
For other return reasons:
It is mandatory to fill out the return form that you will find in the order tracking email. In that form, you will have to answer some questions and you will be given instructions on where to return the product.
The return will have to be made within the 15 days period.
To exercise the right to cancel, you must inform us at firstname.lastname@example.org of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may do so at the Orders section, pressing the button Cancel.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.